Return Policy

We want you to love your purchase. If something isn’t right, we’ll work with you to make it right.

1. Eligibility for Returns

You may request a return within 30 days from the delivery date​ if:

  • The item is unused or gently tested for functionality
  • Original packaging, inserts, manuals, and accessories are included
  • The item is not damaged due to misuse, abuse, or unauthorized modification
  • A valid order number and proof of purchase are provided

Certain items are final sale / non-returnable:

  • Opened food-contact items returned in unsanitary condition
  • Items marked “Final Sale” or “Clearance”
  • Personalized or customized products
  • Gift cards
  • Items damaged by improper voltage, power supply, or user error

2. Defective, Damaged, or Wrong Items

If your air fryer arrives dented, your dutch oven lid is cracked, or you received the wrong color:

  • Contact customer@sffserver.com​ within 7 days of delivery​
  • Attach clear photos/videos of the item, packaging, and shipping label
  • We will offer a replacement, refund, or store credit at no extra cost

No return shipping fee applies for verified damaged/defective/wrong items.

3. Change of Mind Returns

If you simply changed your mind:

  • Item must be in resellable condition
  • Original shipping fees are non-refundable
  • A restocking fee of up to 15%​ may apply for large appliances
  • Return shipping is paid by the customer

4. How to Start a Return

  1. Email customer@sffserver.com​ with your order number and reason
  2. Our team confirms eligibility and sends a Return Merchandise Authorization (RMA)
  3. Ship the item to the return address we provide
  4. Once inspected, we process refund or exchange within 5–7 business days

5. Refund Timeline

  • Inspection: 1–3 business days after arrival
  • Refund issued: 5–7 business days after approval
  • Bank/card/payment provider posting: additional 3–10 business days depending on provider

6. Exchanges

Exchanges are available for same-item defects or size/variant mistakes (subject to stock). If the requested variant is out of stock, we’ll issue store credit or a refund.

7. Order Cancellations

Orders can be cancelled free of charge only if not yet processed or shipped. Once fulfillment begins, the standard return process applies.

8. International Returns

For non-US customers, return shipping and any import/export duties are the customer’s responsibility unless the item is defective or incorrect.

Need help? Email customer@sffserver.com​ — we’ll guide you step by step.