Contact Us

Get in Touch with sffserver.com

We’re here to help. Whether you have a question about an order, need help choosing the right air fryer or dutch oven, or want clarification on shipping and returns, our customer care team will get back to you as quickly as possible.

Customer Support Email​

📧 customer@sffserver.com

Response Time​

We typically respond within 24–48 business hours.

Support hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC).

Emails sent on weekends or public holidays will be answered on the next business day.

What You Can Email Us About

• Order status & tracking
• Product specifications & compatibility
• Stock availability & restocks
• Returns, refunds & exchanges
• Damaged, missing, or incorrect items
• Bulk orders & gifting inquiries
• Website or checkout issues

How to Help Us Help You Faster

Please include as many details as possible:

• Order number (e.g., SFF-100123)
• Product name & SKU (if available)
• Email used at checkout
• Photos or short videos for damaged items
• A clear description of your request

Before You Contact Us

You may find instant answers in:

• Shipping Policy
• Return Policy
• Terms of Service
• Privacy Policy

Note: do not send products back without first contacting customer@sffserver.com. Unauthorized returns may be delayed or rejected.

We value every customer and every kitchen. Reach out — we’re happy to help you cook smarter.

Company: HONGKONG KATE LIMITED 
Address: UNIT E01 10/F WONG KING1 INDUSTRIAL BUILDING NO 2-4 TAI YAU STREET SAN PO KONG KL