Privacy Policy

Your privacy matters. This policy explains what data we collect, how we use it, and the choices you have when shopping at sffserver.com.

1. Information We Collect

a. Information You Provide

  • Name
  • Email address
  • Shipping & billing address
  • Phone number
  • Payment information（handled by secure payment processors）
  • Order notes or support messages

b. Information Collected Automatically

  • IP address
  • Browser type & device type
  • Pages viewed & time spent
  • Cart activity
  • Referral source
  • Cookies & similar technologies

c. Information from Third Parties

  • Shipping carriers（tracking status）
  • Payment processors（fraud screening）
  • Analytics & marketing platforms

2. How We Use Your Information

We use your data to:

  • Process and fulfill orders
  • Send order confirmations & tracking updates
  • Provide customer support
  • Prevent fraud and chargebacks
  • Improve website performance
  • Send marketing emails（only if you opt in）
  • Comply with legal and tax obligations

3. Cookies & Tracking

We use cookies to:

  • Keep your cart active
  • Remember language/currency preferences
  • Analyze traffic
  • Measure ad performance

You can disable cookies in your browser settings. Some features may not work perfectly without them.

4. Marketing Communications

If you subscribe, we may send:

  • New product launches
  • Discount codes
  • Restock alerts
  • Seasonal kitchen inspiration

You can unsubscribe anytime via the “Unsubscribe” link in the email or by contacting customer@sffserver.com.

5. Sharing Your Information

We do not​ sell your personal data. We share information only with:

  • Fulfillment & warehousing partners
  • Shipping carriers
  • Payment gateways
  • Email/marketing platforms
  • Analytics providers
  • Legal/tax authorities when required

These partners may operate in the US or other countries and are bound by confidentiality obligations.

6. Data Retention

We retain personal data as long as necessary to:

  • Complete your order
  • Provide support
  • Meet accounting/tax/legal requirements
  • Prevent fraud

When data is no longer needed, we delete or anonymize it.

7. Data Security

We use SSL encryption, access controls, and monitored systems. No online store can guarantee 100% security, but we follow industry-standard protections.

8. Your Rights

Depending on your country, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Object to certain processing
  • Withdraw marketing consent
  • Data portability

To exercise these rights, email customer@sffserver.com. We may verify your identity before processing.

9. Children’s Privacy

sffserver.com is not directed to children under 16. We do not knowingly collect their data.

10. International Transfers

If you order from outside the US, your data may be transferred to and processed in the United States or other jurisdictions. By using the site, you consent to this transfer.

11. Contact

Privacy questions?

📧 customer@sffserver.com